TERMS & CONDITIONS
INTRODUCTION
By signing up for classes, memberships, or services at The Lagree Collective ("TLC"), you agree to abide by the following Terms & Conditions. These policies are in place to ensure a smooth and respectful experience for all clients and staff. TLC reserves the right to update these terms at any time without prior notice.
CANCELLATION POLICY
You must cancel class at least 12 HOURS prior to the class start time to avoid penalties. Cancellations made after this window or failure to attend will result in:
Loss of class credit
Late cancellation fee or No-show fee (if applicable to membership type)
How to Cancel:
Cancellations must be made via the mobile app or website through your online account.
Cancellations via text, call, or email will NOT be accepted.
LATE CANCEL & NO-SHOW POLICY
Definitions:
Late Cancellation: Cancelling a class less than 12 hours before the scheduled start time.
No-Show: Failure to cancel AND failure to attend the reserved class.
Penalties:
Single & 5-10 Class Credit Packages
Late Cancel: Loss of credit (no fee)
No-Show: Loss of credit (no fee)
Unlimited & Auto-Pay Monthly Memberships
Late Cancel: Loss of credit + $15 fee
No-Show: Loss of credit + $30 fee
LATE ARRIVAL POLICY
First-Time Clients:
If it is your first class at TLC (regardless of prior Lagree experience), you must arrive at least 10 minutes before the start of your scheduled class. Example: if your class starts at 9am, you must be at the studio by 850am. This is for your safety and to ensure the front desk and instructor have ample time to prepare you for your first class.
Failure to do so will result in a late cancel penalty and inability to take class.
Returning Clients:
You have a 5-minute grace period after class start time. Example: if your class starts at 9am, you have until 905am to enter class. This is not only for your safety, but it also minimizes distractions and respects your instructor and fellow clients.
After 5 minutes, doors will lock and you will not be permitted to enter.
Late arrivals beyond the grace period will result in a late cancel penalty.
GRIP SOCKS POLICY
Grip socks are mandatory for all classes—no exceptions. They ensure your safety while using the machines and help maintain a clean and sanitary environment.
If you do not have grip socks, they are available for purchase at the studio.
Failure to comply will result in a no-show penalty, as class attendance will not be permitted without them.
WAITLIST POLICY
If a spot opens 12+ hours before class, you will be automatically added and notified.
If a spot opens within 12 hours, you must manually add yourself.
If you can no longer attend, remove yourself from the waitlist to avoid auto-enrollment and penalties.
If you are auto-added and fail to cancel or attend, late cancel/no-show fees apply.
GUEST & CHILD POLICY
To maintain a focused and distraction-free environment, the lobby is for active clients only. Unattended guests, family members, or children are not permitted to remain inside the lobby or studio during class.
If a guest or child must accompany you, they must remain outside of the business location.
TLC is not responsible for their supervision or safety.
AGE REQUIREMENT POLICY
Minimum age: 16 years old
Clients under 18 require a parent/legal guardian to read and sign the Terms & Conditions, Liability Waiver, and Privacy Policy before participating.
PHONE POLICY
Phone use is strictly prohibited while on the Megaformer to maintain a focused and distraction free environment.
If you must take a call or text, step outside into the lobby to avoid disrupting class and to maintain the respect of your instructor and fellow clients.
CLASS ATTENDANCE POLICY
You must remain in class for at least 30 minutes to avoid a no-show penalty.
Example: If class starts at 9:00 AM and you need to leave early, you must stay until 9:30 AM to avoid a fee.
BRING A FRIEND POLICY (MEMBERSHIP ONLY)
First-time guests of the membership holder must follow the first-time client policies listed above.
Late cancels & no-shows still apply to guests and will be charged to the host's (your) account.
Bring A Friend option is only in place for those memberships that qualify.
AUTO-PAY MEMBERSHIP CANCELLATIONS
To cancel, email thelagreecollective@gmail.com at least 14 days before renewal. Failure to do so will result in an automatic renewal of your membership term (3 or 6 month contract).
Memberships are subject to contract terms and must be honored for the full duration.
Early termination requires payment of the remaining balance of your contract.
PAYMENT POLICY
Clients must keep an active payment method on file.
Accounts with overdue balances may be suspended and/or sent to collection until payment is made.
Class prices, memberships, and fees are subject to change without notice.
REFUND & EXCHANGE POLICY
All sales are final. No refunds or exchanges on:
Classes, packages, memberships, food, beverage, or merchandise.
Auto-renew memberships.
Private sessions.
Membership and class package freezes, transfers or rollovers are not permitted.
ACCOUNT SHARING & DUPLICATE PROFILES
Creating multiple accounts or sharing memberships/class credits is strictly prohibited.
Violations may result in membership termination and revocation of class privileges.
LOST OR STOLEN ITEMS
TLC is not responsible for lost, stolen, or damaged personal property within the studio, lobby, or surrounding areas, including parking spaces.
Contact thelagreecollective@gmail.com if you believe you left something behind.
INSTRUCTOR POLICY
The instructor for your scheduled class may change without notice.
Regardless of instructor, your class reservation remains valid.
REFUSAL OF SERVICE
TLC reserves the right to refuse service to anyone.
TLC has a zero-tolerance policy for any abusive, discriminatory, or disruptive behavior towards staff or clients.
Violations of policies may result in suspension or termination of membership.
The Lagree Collective reserves the right to modify these terms at any time.
For questions, please email thelagreecollective@gmail.com. Thank you for being part of TLC!